IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES. THESE TERMS CONTAIN CRITICAL PROVISIONS INCLUDING DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, AN ARBITRATION CLAUSE, AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Better AI Pte Ltd (“Better”, “we”, “our”, or “us”), a company incorporated in Singapore (UEN: 202526356N]), governing your access to and use of Better’s software applications, artificial intelligence tools, platforms, content, features, and related services (collectively, the “Services”).

By creating an account, clicking “I Agree”, accessing, downloading, installing, or otherwise using the Services, you represent and warrant that: (a) you have read, understood, and agree to be bound by these Terms; (b) you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher; (c) you have the legal capacity and authority to enter into a binding agreement; and (d) your use of the Services does not violate any applicable laws or obligations.

If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” shall refer to both you individually and that entity.

THE SERVICES ARE PROVIDED SOLELY FOR INFORMATIONAL AND EDUCATIONAL PURPOSES. THE SERVICES DO NOT CONSTITUTE, AND MUST NOT BE CONSTRUED AS, MEDICAL ADVICE, CLINICAL DIAGNOSIS, CLINICAL TREATMENT, THERAPEUTIC GUIDANCE, PHARMACEUTICAL ADVICE, NUTRITIONAL THERAPY, PSYCHOLOGICAL COUNSELING, OR ANY OTHER FORM OF PROFESSIONAL HEALTHCARE SERVICE.

USE OF THE SERVICES DOES NOT CREATE, AND IS NOT INTENDED TO CREATE, ANY PHYSICIAN-PATIENT, CLINICIAN-PATIENT, THERAPIST-CLIENT, DIETITIAN-CLIENT, PHARMACIST-PATIENT, OR OTHER PROFESSIONAL OR FIDUCIARY RELATIONSHIP OF ANY KIND BETWEEN YOU AND BETTER OR ANY OF ITS PERSONNEL.

YOU MUST NOT USE THE SERVICES AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF A QUALIFIED, LICENSED HEALTHCARE PROFESSIONAL WITH RESPECT TO ANY MEDICAL QUESTIONS, CONDITIONS, SYMPTOMS, MEDICATIONS, OR HEALTH DECISIONS. NEVER DISREGARD, DELAY SEEKING, OR DISCONTINUE PROFESSIONAL MEDICAL ADVICE OR TREATMENT BECAUSE OF SOMETHING YOU HAVE READ, SEEN, OR RECEIVED THROUGH THE SERVICES.

In a medical emergency, call your local emergency services (e.g., 995 in Singapore) immediately. Do not use the Services in emergency situations.

Outputs generated by our artificial intelligence and machine learning systems are probabilistic, statistical, and informational in nature. AI-generated content, scores, recommendations, analyses, or insights: (a) may be inaccurate, incomplete, outdated, or contextually inappropriate; (b) are not validated for clinical use; (c) do not account for your full individual circumstances, medical history, or clinical picture; and (d) should not be acted upon without independent verification by a qualified professional.

BETTER MAKES NO REPRESENTATION THAT ANY AI OUTPUT IS ACCURATE, RELIABLE, SUITABLE, OR SAFE FOR ANY PARTICULAR INDIVIDUAL OR PURPOSE. YOU ASSUME FULL AND EXCLUSIVE RESPONSIBILITY FOR EVALUATING AND ACTING ON ANY AI-GENERATED OUTPUT.

The Services are informational software tools designed to provide general wellness, lifestyle, nutrition, biomarker, and research insights only.

The Services do not provide medical advice and do not practice medicine or any regulated healthcare profession.

The Services are not intended to diagnose, treat, cure, prevent, monitor, or mitigate any disease, disorder, or medical condition.

The Services are not regulated as a medical device, clinical decision support tool, or therapeutic software under the laws or regulatory frameworks of any jurisdiction, including but not limited to:

the United States Food and Drug Administration (FDA) under the Federal Food, Drug, and Cosmetic Act;

the European Union Medical Device Regulation (EU MDR 2017/745);

the Singapore Health Sciences Authority (HSA) under the Health Products Act; or

any equivalent regulatory authority worldwide,

unless explicitly stated otherwise in a separate written agreement executed by an authorized officer of Better.

Nothing in the Services creates, or is intended to create, any of the following relationships:

physician-patient

clinician-patient

therapist-client

pharmacist-patient

dietitian-client

any other regulated healthcare or fiduciary professional relationship

YOU MUST CONSULT QUALIFIED AND LICENSED HEALTHCARE PROFESSIONALS BEFORE MAKING ANY HEALTH OR MEDICAL DECISIONS, INCLUDING DECISIONS BASED ON OR INFLUENCED BY INFORMATION OR OUTPUTS OBTAINED THROUGH THE SERVICES.

Outputs generated by artificial intelligence systems integrated into the Services are probabilistic, statistical, and informational in nature. By design, AI systems cannot guarantee accuracy, completeness, or contextual appropriateness.

AI outputs may contain, without limitation:

inaccuracies or factual errors

incomplete or outdated information

outdated research or superseded clinical guidance

misinterpretations of context, data, or user inputs

outputs that are inappropriate for your specific circumstances

You acknowledge and irrevocably agree that:

AI outputs must not be relied upon as a sole or primary source of truth for any purpose;

you are solely responsible for independently verifying all AI-generated information before acting on it;

you assume full and exclusive responsibility for any decisions, actions, or omissions made based on AI outputs; and

Better bears no liability for harm, loss, or damage arising from your reliance on AI outputs, whether direct or indirect.

BETTER MAKES NO GUARANTEES, WARRANTIES, OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF AI OUTPUTS. AI OUTPUTS DO NOT CONSTITUTE PROFESSIONAL, MEDICAL, LEGAL, FINANCIAL, OR ANY OTHER FORM OF REGULATED ADVICE.

You must be at least 18 years of age to use the Services. By using the Services, you represent that you meet this requirement. If you are registering on behalf of a minor with parental authority where legally permitted, you assume full responsibility for that minor’s use of the Services and compliance with these Terms.

When you create an account, you agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update your account information; (c) keep your login credentials confidential and not share them with any third party; (d) notify us immediately of any unauthorized access to or use of your account; and (e) accept responsibility for all activity that occurs under your account.

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, with or without cause, and with or without notice, subject to applicable law. We are not liable for any loss or damage arising from unauthorized use of your account resulting from your failure to maintain the security of your credentials.

The Services may be offered in free and paid subscription tiers. Access to certain features is limited to paid subscribers. We reserve the right to modify the features available in any tier, to introduce new tiers, or to discontinue tiers, at any time and at our sole discretion.

Paid subscriptions are billed in advance on a recurring basis (monthly or annual, as selected). By providing a payment method, you authorize us (or our payment processors) to charge all applicable fees. All fees are stated exclusive of applicable taxes, which shall be your responsibility. We reserve the right to change pricing at any time with reasonable notice.

All fees are non-refundable except as expressly required by applicable law or as stated in our Refund Policy (if any). Cancellation of a subscription takes effect at the end of the current billing period. We do not provide pro-rated refunds for partial billing periods.

If a payment fails, we may suspend or terminate your access to paid features until outstanding amounts are settled. We are not liable for any loss arising from your inability to access paid features due to a payment failure.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

Use the Services in any manner that could violate any applicable law, regulation, or third-party right

Input, upload, or transmit any information that is false, misleading, defamatory, obscene, illegal, or that you do not have the right to share

Input the personal or health information of any third party without that person’s informed, explicit consent

Attempt to reverse engineer, decompile, disassemble, or otherwise derive source code from any part of the Services

Attempt to circumvent, disable, or interfere with security features, access controls, or rate limits

Use the Services to train, benchmark, or develop competing AI systems without our express written consent

Scrape, crawl, spider, or extract data from the Services by automated means without our express written consent

Impersonate any person or entity or misrepresent your affiliation with any person or entity

Introduce malicious code, viruses, or other harmful materials into the Services

Use the Services to generate medical diagnoses, provide clinical treatment advice to others, or impersonate licensed healthcare professionals

Create or disseminate misleading medical claims using the Services

Use the Services to harass, harm, threaten, or abuse any person

Use the Services in any way that imposes an unreasonable or disproportionate load on our infrastructure

Resell, sublicense, or commercially exploit the Services or any output therefrom without our express written consent

We reserve the right, but not the obligation, to monitor use of the Services for compliance with these Terms. Violation of this Section may result in immediate suspension or termination of your access without refund, and may expose you to legal liability.

You retain ownership of any content, data, or information you submit to the Services (“User Content”). By submitting User Content, you grant Better a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, process, adapt, store, modify, aggregate, and analyze your User Content for the purposes of: (a) providing the Services; (b) improving, developing, and training our AI systems and products; (c) conducting research and analytics; and (d) any other purpose described in our Privacy Policy.

This license continues even after you cease using the Services, to the extent that your User Content has been anonymized, de-identified, or aggregated, or to the extent required to fulfill our legal obligations or enforce our rights.

You represent and warrant that: (a) you own or have all necessary rights to submit your User Content and to grant the license above; (b) your User Content does not violate any applicable law or third-party right; (c) you have obtained all necessary consents where your User Content includes information relating to third parties; and (d) your User Content is accurate to the best of your knowledge. You are solely responsible for your User Content and the consequences of submitting it.

We are not obligated to retain, back up, or store any User Content and are not liable for any loss of User Content. You are responsible for maintaining your own backups of any data you consider important.

When the Services reference third-party publications, research, educational materials, or other external sources, the information presented is generated through independent analysis, summarization, and transformation by artificial intelligence systems. The Services do not reproduce proprietary or copyrighted materials in full and instead provide transformative summaries, commentary, and insights derived from publicly available information.

Such transformative use is incidental to the operation of the Services. All intellectual property rights in third-party source materials remain exclusively with their respective owners. Better does not claim ownership of, and expressly disclaims any rights to, any third-party intellectual property.

If you believe that any content available through the Services infringes your intellectual property rights, please refer to Section 7D (Copyright Complaints and Takedown Requests).

The Services, including all software, algorithms, AI models, interfaces, designs, text, graphics, logos, and other content (excluding User Content), are owned by or licensed to Better and are protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. These Terms do not transfer to you any ownership interest in the Services or our intellectual property.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial purposes. This license does not include any right to: copy, modify, or create derivative works; reverse engineer or attempt to extract source code; sell, resell, rent, or sublicense the Services; or remove any proprietary notices.

To the extent AI outputs generated through your use of the Services may be subject to copyright or other intellectual property protection, and to the extent permitted by law, we assign any such rights to you, subject to your compliance with these Terms and the restrictions on use set out herein. However, we make no representation that AI outputs are original, non-infringing, or eligible for intellectual property protection.

If you provide feedback, suggestions, ideas, or improvements regarding the Services (“Feedback”), you assign to Better all rights, title, and interest in that Feedback, and Better may use it freely without restriction or compensation to you.

All trademarks, service marks, logos, trade names, and brand names displayed within or referenced by the Services are the property of their respective owners. This includes trademarks owned by Better and trademarks owned by third parties, including but not limited to medical organizations, research institutions, journals, and publishers whose materials may be referenced within the Services.

Reference to any third-party trademark, service mark, or brand name within the Services does not imply endorsement, affiliation, partnership, sponsorship, or approval by or of the trademark owner unless explicitly and expressly stated in a written agreement.

Nothing in these Terms grants you any right, license, or interest in any trademark, service mark, or trade name of Better or any third party. Unauthorized use of any trademark displayed within the Services is strictly prohibited.

The Services may reference, link to, cite, summarize, or otherwise make use of information derived from third-party sources, including without limitation:

peer-reviewed research journals and academic publications

medical organizations, hospitals, and clinical institutions

universities and research bodies

government agencies and public health authorities

health publications, news outlets, and general wellness resources

All such materials remain the exclusive intellectual property of their respective owners. Better does not claim ownership of any third-party materials. References to third-party materials are made solely for informational, educational, and attribution purposes and constitute transformative use as described in Section 6.4.

Third-party sources referenced within the Services are not affiliated with, and do not endorse, Better or its Services unless explicitly stated. Better does not represent that any third-party source has reviewed, approved, or verified any content generated by the Services.

Better is not liable for the accuracy, completeness, or currency of any third-party information referenced within the Services. Third-party sources may update, retract, or revise their materials at any time, and Better cannot guarantee that referenced information remains current.

Better does not guarantee the completeness, accuracy, or current validity of any information referenced from third-party sources. Research, publications, clinical guidelines, and data referenced within the Services may evolve, be updated, retracted, or superseded over time.

You acknowledge and agree that:

research findings and scientific consensus may change over time;

medical understanding and clinical guidelines evolve and may conflict across sources;

referenced third-party sources may themselves contain errors, bias, or outdated information; and

AI-generated summaries and analyses are derivative works that may not perfectly reflect the source material.

Better provides informational summaries only. Better does not warrant, adopt, endorse, or guarantee the accuracy, currency, or completeness of any third-party content referenced within the Services. All such content is referenced “as is” and subject to the third party’s own terms and accuracy.

Better respects intellectual property rights and expects users to do the same. Better does not reproduce copyrighted third-party materials in full within the Services. Where third-party materials are referenced, such references constitute transformative use for informational and educational purposes.

If you believe that content available through the Services infringes your copyright, you may submit a written notice of claimed infringement. To be valid, your notice must include all of the following:

Identification of the copyrighted work or works you claim have been infringed, with sufficient detail to allow Better to locate the work;

Identification of the specific material within the Services that you claim is infringing, including the URL or location of such material;

Your full legal name, address, telephone number, and email address;

A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law;

A statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and

Your physical or electronic signature.

Takedown requests should be submitted in writing to: admin@better-health.ai

Upon receiving a valid and complete notice, Better will investigate the claim and may, at its sole discretion, remove, disable, or restrict access to the allegedly infringing material. Receipt of a takedown notice does not constitute an admission by Better that any infringement has occurred. Better reserves all rights and defenses available under applicable copyright law, including the defense of transformative use and fair use.

Submitting a false or fraudulent takedown notice may expose you to legal liability, including liability for damages and legal costs.

The Services may integrate with or link to third-party platforms, applications, laboratory providers, wearable devices, or data sources (“Third-Party Services”). Your use of Third-Party Services is governed solely by the terms and policies of those third parties. We are not responsible for the availability, accuracy, content, privacy practices, or security of any Third-Party Service.

We do not endorse or make any representations regarding Third-Party Services. Any issues arising from Third-Party Services, including data inaccuracies, service outages, or security incidents, are solely between you and the relevant third party. We disclaim all liability in connection with your use of Third-Party Services.

When you authorize an integration, you grant us permission to access and use data from that Third-Party Service in accordance with your settings and our Privacy Policy. You are responsible for ensuring that connecting third-party integrations complies with applicable laws and third-party terms.

The Services may from time to time reference, display, recommend, or provide informational summaries relating to products, supplements, services, diagnostic laboratories, wearable devices, healthcare providers, or other third-party goods and services (“Referenced Products”).

In some cases, Better may receive financial or non-financial benefits in connection with such references, including without limitation:

affiliate compensation or commission

referral fees

commercial partnership arrangements

revenue-sharing arrangements

sponsored or promoted placement

The existence of such commercial arrangements does not guarantee, imply, or represent that: (a) any Referenced Product is recommended, endorsed, or approved by Better; (b) any Referenced Product is safe, effective, or suitable for your individual circumstances; or (c) the informational content generated by the AI systems within the Services has been influenced by any commercial relationship. Better’s AI outputs are generated independently of commercial arrangements.

You acknowledge and agree that:

commercial relationships between Better and third parties may exist in connection with Referenced Products;

you are solely responsible for independently evaluating the safety, suitability, efficacy, and legal compliance of any product or service before use or purchase; and

Better does not manufacture, produce, sell, distribute, or warrant any third-party products or services, unless explicitly and expressly stated in writing.

BETTER DISCLAIMS ALL LIABILITY FOR ANY HARM, LOSS, OR DAMAGE ARISING FROM YOUR PURCHASE, USE, OR RELIANCE ON ANY REFERENCED PRODUCT OR THIRD-PARTY SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

BETTER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT

WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

WARRANTIES THAT THE SERVICES OR ANY OUTPUTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS

WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR SUITABILITY OF ANY CONTENT, OUTPUT, OR INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING INFORMATION DERIVED FROM THIRD-PARTY SOURCES

WARRANTIES THAT ANY DEFECTS WILL BE CORRECTED

WARRANTIES THAT AI OUTPUTS ARE NON-INFRINGING, ORIGINAL, OR SUITABLE FOR ANY PARTICULAR PURPOSE

BETTER DOES NOT WARRANT THAT THE SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE IN YOUR JURISDICTION. YOU ACCESS AND USE THE SERVICES AT YOUR OWN RISK.

No advice or information, whether oral or written, obtained by you from Better or through the Services shall create any warranty not expressly stated in these Terms.

By accessing and using the Services, you expressly acknowledge, understand, and voluntarily assume the following risks:

health and wellness information involves inherent uncertainty, and no tool, AI system, or informational resource can guarantee outcomes;

AI technologies are probabilistic and may produce inaccurate, incomplete, inappropriate, or outdated outputs;

acting on health, wellness, supplement, nutrition, or biomarker information obtained through the Services carries risk, including the risk of adverse health outcomes;

referenced third-party information may be inaccurate, outdated, or inapplicable to your individual circumstances; and

you may not be able to evaluate the accuracy or suitability of AI outputs without independent expert verification.

YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH ACCESSING AND USING THE SERVICES, INCLUDING ALL RISKS ARISING FROM YOUR RELIANCE ON AI OUTPUTS, THIRD-PARTY REFERENCED CONTENT, REFERENCED PRODUCTS, OR ANY OTHER INFORMATION OBTAINED THROUGH THE SERVICES. BETTER IS NOT RESPONSIBLE FOR ANY HARM OR LOSS ARISING FROM YOUR ASSUMPTION OF THESE RISKS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

10.1

IN NO EVENT SHALL BETTER, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUBPROCESSORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BETTER’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO BETTER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) SINGAPORE DOLLARS ONE HUNDRED (SGD 100).

10.3

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF WHETHER LIABILITY IS BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER THEORY, AND REGARDLESS OF WHETHER BETTER HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10.4

Some jurisdictions do not allow the exclusion or limitation of certain categories of liability. In such jurisdictions, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded or limited by law.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Better, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and successors (collectively, “Better Parties”) from and against any claims, actions, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

your access to or use of the Services

your User Content, including any claim that your User Content infringes third-party rights

your violation of these Terms or any applicable law or regulation

your violation of any third-party right, including intellectual property or privacy rights

any reliance you place on AI-generated outputs or Service content

any claim by a third party arising from your sharing or disclosure of Service outputs

your misrepresentation of any information provided in connection with the Services

your use of or reliance on any Referenced Products

We reserve the right, at our expense, to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

By inputting health, biomarker, medical, or wellness information into the Services (“Health Data”), you expressly acknowledge and agree that:

you are voluntarily choosing to share sensitive personal information with an online service and accept all associated risks;

Better is not a covered entity or business associate under the United States Health Insurance Portability and Accountability Act (HIPAA). The Services are not designed to store, transmit, or process “protected health information” (PHI) as defined under HIPAA, and Better does not represent that the Services are HIPAA-compliant, unless expressly agreed in a separate written Business Associate Agreement executed by an authorized officer of Better;

users must not submit protected health information intended for use within regulated healthcare systems through the Services;

Better is not a healthcare provider, clinical data custodian, or regulated health information custodian under any clinical data regulation, including the U.S. HIPAA, the Singapore Healthcare Services Act, or any equivalent legislation, unless expressly agreed in writing;

the Services are not a medical device, regulated diagnostic tool, or clinical decision support software under any applicable regulatory framework, including those of the U.S. FDA, Singapore HSA, EU MDR, or any other authority, unless expressly stated in writing;

Health Data processed through the Services may be used to improve, train, and develop AI systems, subject to the terms of the Privacy Policy;

you must not input Health Data relating to third parties without their express, informed, written consent;

any insights, scores, or outputs generated from your Health Data are informational only and do not constitute a clinical assessment, diagnosis, or medical opinion; and

you accept all risks associated with acting on or sharing Health Data outputs.

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, processing, and transfer of your personal information as described in the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy on matters relating to personal data, the Privacy Policy shall prevail.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of the Services at any time, with or without notice, and without liability to you. We may add, remove, or change features, pricing, and functionality at our sole discretion. Your continued use of the Services following any modification constitutes acceptance of those modifications.

We may update these Terms at any time. For material changes, we will provide at least 14 days’ notice via the Services or by email to your registered address. Changes take effect on the date specified in the updated Terms. Your continued use of the Services after the effective date constitutes your binding acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Services and may request account deletion.

These Terms are effective from the date you first access or use the Services and continue until terminated.

You may terminate your account at any time by following the account closure process in your account settings or by contacting us. Termination does not entitle you to a refund of any prepaid fees.

We may suspend or terminate your access to all or any part of the Services at any time, with or without cause and with or without notice, including but not limited to: violation of these Terms; conduct that we determine, in our sole discretion, is harmful to other users, third parties, or Better; non-payment of fees; misuse of the platform in contravention of applicable healthcare regulations; or legal or regulatory requirements. We are not liable for any consequences arising from suspension or termination.

Upon termination: (a) your license to use the Services ceases immediately; (b) we may delete your account and User Content, subject to our data retention obligations; (c) provisions of these Terms that by their nature should survive termination shall survive, including Sections 2, 2A, 2B, 6, 7, 7A, 7B, 7C, 7D, 8A, 9, 9A, 10, 11, 15.4, 16, 17, and 18.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Before initiating any formal dispute resolution, you agree to contact Better at admin@better-health.ai with a written description of your claim and the relief sought and give us 30 days to attempt to resolve the dispute informally. This is a condition precedent to any formal proceeding.

Subject to Section 16.4, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the breach, termination, or validity thereof (“Dispute”) shall be finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules then in force. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The tribunal shall consist of one (1) arbitrator. The decision of the arbitrator shall be final and binding and may be enforced in any court of competent jurisdiction.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.

Either party may seek emergency or interim relief from a court of competent jurisdiction where necessary to prevent irreparable harm, protect intellectual property, or enforce data protection obligations. Such application does not waive the obligation to arbitrate.

These Terms and all Disputes shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles, except where mandatory consumer protection laws of your jurisdiction require otherwise.

These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Better regarding the Services and supersede all prior and contemporaneous agreements, understandings, or representations, whether oral or written.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future. No waiver of any provision shall be effective unless in writing and signed by an authorized representative of Better.

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign these Terms and our rights and obligations hereunder, including in connection with a merger, acquisition, or sale of assets, without your consent. These Terms shall be binding on permitted successors and assigns.

Better shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, infrastructure failures, or third-party service outages.

These Terms are for the sole benefit of you and Better and do not create any rights in any third parties, except to the extent expressly stated.

Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and Better. You are an independent user of the Services.

Notices to Better must be sent in writing to the address in Section 19. We may provide notices to you via email to your registered address, through the Services, or by other reasonable means. Notices are deemed received by Better when actually received, and by you when sent to your registered email.

In the event of any conflict between the English version of these Terms and a translated version, the English version shall prevail to the fullest extent permitted by applicable law.

These Terms are governed by the laws of Singapore. Nothing in these Terms limits any mandatory rights you may have under the Consumer Protection (Fair Trading) Act or the Personal Data Protection Act 2012.

If you are an Australian consumer, certain guarantees apply under the Australian Consumer Law (ACL) that cannot be excluded by contract. To the extent required by the ACL, our liability for failure to comply with a consumer guarantee is limited (at our election) to resupply of the Services or payment of the cost of having equivalent services supplied.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). Please refer to our Privacy Policy for details. You also have the right to opt out of certain data sharing practices where applicable. We do not discriminate against users who exercise their privacy rights.

If you are located in the EEA or UK, you may have rights under the GDPR or UK GDPR. Please refer to our Privacy Policy for details on our lawful bases for processing and your rights. Nothing in these Terms limits rights that cannot be waived under GDPR or UK GDPR.

If you are located in India, you may have certain rights under applicable Indian privacy legislation, including the Digital Personal Data Protection Act, 2023 (DPDPA), to the extent that such legislation applies to your use of the Services. Nothing in these Terms limits any mandatory rights you may have under applicable Indian law that cannot be excluded by contract. Better makes no representation that the Services are specifically designed for, or directed at, users in India, or that any particular Indian regulatory framework governs Better's operations or processing activities.

For any questions regarding these Terms, to report violations, or to submit notices, please contact:

Better AI Pte Ltd

admin@better-health.ai

For data protection inquiries, please contact us at admin@better-health.ai.